© Volkswagen AG


1. Information about transmission, distribution, and duplication  

All transmission, distribution, duplication, and usage for a purpose other than the one intended and/or that does not contribute to interoperability, is prohibited.

Exception: Reproduction or printouts for internal use are permitted without written authorization from the Volkswagen Group, as long as they are used for internal purposes only. Internal use refers to usage within the facility with the same facility code.

Exception: Printouts of maintenance tables, labor times, and diagnostic logs may be provided to customers.

The distribution of portions of technical knowhow and general technical information to known NORA customers (in accordance with the NORA guidelines of VW AG) is permitted.
The following are expressly excluded from this:

1. Information/data from RESERVE regarding repair history.

2. Information about recall campaigns.

3. Content from HST (Technical Service Handbook).

4. Information/data regarding repairs to electronic components.

Warranty work is performed using only VW original parts. For all other repairs, use the replacement parts automatically selected by Apos. Otherwise, follow the regulations in articles 5 and 6 of the service agreement.

2. Information on danger, warning, caution, and note descriptions  

Read and follow the danger, warning, caution, and tip texts before performing maintenance or repair work.

⇒ These types of symbols indicate warnings within the same section or on the specified page in order to warn about possible risks for accident and injury and how they can be avoided.

  DANGER
Texts with this symbol indicate dangerous situations which will result in death or serious injury if you do not observe the warning.

  WARNING
Texts with this symbol indicate dangerous situations which could result in death or serious injury if you do not observe the warning.

  CAUTION
Texts with this symbol indicate dangerous situations which could result in minor or moderate injury if you do not observe the warning.

  NOTE    
Texts with this symbol indicate situations which could result in vehicle damage if you do not observe the warning.

Texts with this symbol contain additional information

Please note:: From 1/1/2016, the design and structure of warning and information notes for GFF have changed. The warnings and notes in GFF published prior to this will be different. The changes are as follows:

GFF published on or after 01/01/2016 GFF published before 01/01/2016
Dangerous situations which will result in death or serious injury if you do not observe the warning.
  DANGER   
WARNING!
Dangerous situations which could result in death or serious injury if you do not observe the warning.
  WARNING   
WARNING!
Dangerous situations which could result in minor or moderate injury if you do not observe the warning.
  CAUTION   
WARNING!
Situations which could result in vehicle damage if you do not observe the warning.
  NOTE   
Caution!
Texts with this symbol contain additional information. Note:

To read the warnings and notes inside the application, press the ‘Disclaimer’ button in the menu bar in the Info area.


3. Warranty Note  

The diagnostic log is automatically sent online when Guided Fault Finding ends.
The diagnostic log must contain the correct work order number and VIN. If there is no diagnostic log, we reserve the right to deny the warranty claim.

The diagnostic connector may only be disconnected from the vehicle early if you are instructed to do so.


4. Note about test conditions  

General test conditions:


5. Identification of texts that should not be translated  

WARNING

Performing steps when you do not understand the content can cause accidents, serious injury, and damage.

  • Only perform steps if their content is understood.

Procedure for texts that are not translated:

If the translation of a text outside of a test program is missing, this text will be marked specifically in the source language of the function text.
The following shows an example of this:

Example:
[de_DE] Switch the ignition on
Code for the Text in the
Source language Source language

If the translation of a text within a test program is missing, this text will be marked specifically in the source language of the function text.
The following shows an example of this:

Example:
[de_DE] Switch the ignition on
Code for the Text in the
Source language Source language

The text ‘Identification of untranslated texts’ can be checked in the Disclaimer (in the ‘Information’ section) at any time.


6. Special notes for remote diagnosis  

WARNING

If there are people inside or on the vehicle during remote diagnosis, damage or personal injury may result.

  • Before performing remote diagnosis, make sure that there are no people in the vehicle that you are currently connecting to with a remote connection.


7. Security information about vehicle status information (terminal 15, network, vehicle, etc.)  

CAUTION

The display of vehicle status information - such as terminal 15, network, vehicle, drive readiness - in a test program may be delayed compared to the actual vehicle status. For this reason, the user should check the status directly on the vehicle before beginning work each time.


8. General safety precautions when working on airbags, belt tensioners, and battery cut-off units (pyrotechnic components)  

Pyrotechnic components always contain propellant that generates a gas during combustion.

In some components, there is also a supply of pressurized gas to ensure this gas is generated.

This pressurized gas is stored under high pressure in a compressed gas container.

Pyrotechnic components are triggered by electrical/mechanical igniters.

Only trained personnel should perform testing, assembly and servicing work.

Airbags do not have a replacement interval.

Never check with test lamps, voltmeter or ohmmeters.

Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing and information systems approved by the manufacturer.

Working on pyrotechnic components:

Working on the airbag control module - J234:

The ignition must be SWITCHED ON when connecting the battery.
There should not be anyone inside the vehicle when doing this.
Exception: vehicles with batteries in the passenger compartment.
In this case, stay outside the range of the airbags and seat belts.
Wash your hands after touching ignited pyrotechnic components from the restraint system.

Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.

Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.

Discharge static electricity before handling pyrotechnic components, for example before disconnecting the electrical connector. This can be done by touching grounded metal objects such as the door striker pin.

Install pyrotechnic components immediately after removing them from their transport packaging.

If you must stop working, store the pyrotechnic component in its original transport packaging.

Do not leave pyrotechnic components lying in the open unattended.

Do not treat pyrotechnic components with grease, cleaning solutions, or similar products.

Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.

Please refer to the information on driver and front passenger airbags in the repair manuals applicable to the vehicle model.

8.1. Storing, transporting, and disposing of airbags, belt tensioners, and battery cut-off units (pyrotechnic components)  

Components must be stored in accordance with applicable legal regulations.

Components must be transported in accordance with federal and international regulations that control the packaging, identification, labeling, and accompanying documentation in detail.

Dispose of unignited pyrotechnic components correctly in their original packaging in accordance with legal regulations. Please contact your importer if you have any questions.

Only completely ignited pyrotechnic components may be disposed of in the trash.

9. Note about the Start/Stop system  

Safety precautions for vehicles with Start/Stop system

WARNING

Workshop employees could be injured while performing work on the vehicle if the Start/Stop system is activated unexpectedly.

  • In vehicles with an activated Start/Stop system (identified by a message or indicator lamp in the instrument cluster - see owner's manual), the engine may start automatically if needed.
  • Therefore, make sure the Start/Stop system is deactivated when working on the vehicle (switch the ignition off; switch the ignition on again if needed)
  • The Start/Stop system must be deactivated when working in the engine compartment.


10. General safety precautions when working on the 48 V system  

WARNING

Malfunctions or incorrect handling when working on the 48 V system can result in dangers such as short circuits, fault arcs, burns, and injuries if startled.

  • Only trained personnel should perform testing, assembly and servicing work.
  • The 48 V system must be de-energized before performing any work on it.
  • If there is a malfunction, put on personal protective equipment in the form of safety goggles and protective gloves before performing any activity.


11. General safety precautions when working on the high voltage system  

WARNING

The high-voltage system in the vehicle can cause injuries such as burns and fatal electric shocks if there are voltage fluctuations due to damage or if the safety precautions are not followed.

  • Identify high-voltage vehicles using the VAS 6649 high-voltage warning sign and secure them so that they cannot be entered directly by unauthorized persons.
  • In the event of a malfunction, note the mandatory reporting for accident vehicles / for high-voltage components.
  • Only trained personnel should perform testing, assembly, and servicing work.
  • The high-voltage system must be de-energized before performing any work on it.


12. Safety information for road tests  

WARNING

Please note that during diagnostic work and when the remote diagnosis head is connected during road tests, the functions of control modules using online connections are limited, such as the emergency call function.


13. Vehicles with “connect” functions  

WARNING

On vehicles that are equipped with “connect” functions, various vehicle functions (such as auxiliary air conditioning or opening/closing the vehicle, etc.) can be controlled remotely and activated by certain customers. To reduce the risk of injury that can result from connect functions, the “connect” functions should be deactivated or switched off.

  • Please observe additional procedures defined in the Technical Product Information (TPI) or the Technical Service Bulletin (TSB) issued by the respective brand.


14. Security measures / illegal use of FAZIT/GeKo  

WARNING

Usage of user IDs is permitted under the following conditions:

  • The use of individual functions that are provided through system access is limited only to the fulfilling tasks that form the basis of the respective work area and is only for the employee registered in the company. Use for other purposes and outside the area of the responsible importer for the respective country (such as Canada) or in the European Union only within the European Economic Area (EEA) and Switzerland is not permitted.
  • Transmission of provided data to third parties is expressly prohibited without prior written consent from VOLKSWAGEN AG.
  • Data provided many only be stored temporarily and must be destroyed/deleted or returned immediately upon completion of the order, at the latest.
  • Programming of modified or manipulated and/or cloned control modules is not permitted and, in the case of advertising, such activities will result in the withdrawal of authorization.
  • Use of an external Volkswagen user ID as well as sharing of FAZIT/GeKo passwords in the GRP for ODIS, sharing of access data for 2-factor authentication (TOTP), or sharing a Secure ID card with third parties is strictly prohibited (third parties in this context include employees of the importer or VOLKSWAGEN AG, etc.).
  • If access to the FAZIT/GeKo system is no longer needed, the user ID must be deregistered with the responsible administrator or the importer. VOLKSWAGEN AG is also permitted to revoke the user’s right to usage if usage is no longer required (1 year with no activity).
  • The user’s authorization to use FAZIT/GeKo can be revoked at any time if the guidelines specified by VOLKSWAGEN AG are violated.
All transactions carried out in connection with this user ID are logged in accordance with EU data protection regulations and can be evaluated if misuse is suspected. Abuse can constitute civil as well as criminal behavior and can be prosecuted accordingly. Logs are evaluated in compliance with applicable legal regulations (data privacy laws and labor law requirements, in particular). We hereby expressly indicate that the data will be kept confidential. The request along with the data will be stored indefinitely for the period of use in accordance with the requirement to provide proof to authorities. Regulations applicable in the respective country must be observed. Due to the requirement to provide evidence to authorities, Volkswagen recommends destroying no sooner than 5 years after usage was deactivated. When replacing or reprogramming engine/motor control modules, immobilizer control modules (separate devices or instrument clusters, etc.), keys and lock sets, the owner’s government-issued ID or an equivalent identification document that includes proof of residence, the vehicle registration document, and the declaration of consent must be presented and must be documented in the verification card recommended by Volkswagen. In all cases, the requester must physically compare with the VIN located on the vehicle and confirm this in the verification card form. For verification purposes, the complete documentation must be made available to Volkswagen AG immediately upon request at any time. Engine/motor control modules, immobilizer control modules (separate devices or instrument clusters, etc.) and keys may only be replaced or reprogrammed on the basis of this application by employees authorized to use the FAZIT/GeKo system, and under no circumstances by unauthorized third parties. The application data will be saved.