© Volkswagen AG


1. Notes on circulation, distribution or duplication  

Any circulation, distribution or duplication, including use in violation of the terms and/or use that does not serve interoperability, is prohibited.

Exception: duplication or printouts for internal use are permitted without the written consent of Volkswagen AG, provided that the purpose is internal. In this case, internal means use within the dealership with an identical dealership number.

Exception: printouts of the maintenance tables, working hours and measurement reports may be given to customers.

The distribution of technical knowledge as well as general technical information to recognised NORA customers (in accordance with the NORA principles of VW AG) is permissible in the form of excerpts.
This explicitly excludes the following:

1. Information/data from RESERVE relating to the repair history.

2. Information about recall campaigns.

3. Content of the Technical Service Handbook reference medium.

4. Information/data regarding repairs to electronic components.

Warranty repairs are carried out using VW genuine parts only. For other repair jobs, the replacement parts selected automatically via Apos are recommended. Please also note the provisions of articles 5 and 6 of the service contract.

2. Notes on danger, warning, caution and note texts  

Please read and observe these danger, warning, caution and note descriptions before you carry out maintenance or repair work.

⇒ Symbols like this refer you to warnings within the same section or on a given page. They draw your attention to possible risks of accident or injury and let you know how these can be avoided.

  DANGER
Texts with this symbol indicate dangerous situations that will result in fatal or severe injuries if the warning is not observed.

  WARNING
Texts with this symbol indicate dangerous situations that could result in fatal or severe injuries if the warning is not observed.

  CAUTION
Texts with this symbol indicate dangerous situations that could result in minor or moderately severe injuries if the warning is not observed.

  NOTE    
Texts with this symbol indicate situations that could result in damage to the vehicle if the warning is not observed.

Texts with this symbol contain additional information

Please note: As of 1 January 2016, the illustration and structure of the warning and information instructions of the GFF will be changed. The texts of the warning and information instructions in the previously published GFF differ from this. The changes are as follows:

GFF published from 1 January 2016 onwards GFF published up to 1 January 2016
Dangerous situations that will result in death or serious injuries if ignored.
  DANGER   
ATTENTION!
Dangerous situations that may result in death or serious injuries if ignored.
  WARNING   
ATTENTION!
Dangerous situations that may result in minor or moderately serious injuries if ignored.
  CAUTION   
ATTENTION!
Situations that may result in damage to the vehicle if ignored.
  NOTE   
Caution!
Texts with this symbol contain additional information. Note:

To read the warning and information instructions within the application, click the “Disclaimer” button in the menu bar of the information area.


3. Warranty note  

When the Guided Fault Finding is completed, the diagnostic log is automatically sent online.
The diagnostic log must always contain the correct order number and vehicle identification number. If there is no diagnostic log, we reserve the right to reject the warranty claim.

Only disconnect the diagnostic connector from the vehicle ahead of schedule if instructed to do so!


4. Note on test conditions  

General test conditions:


5. Identification of untranslated texts  

WARNING

Carrying out operations which you do not fully understand may cause accidents, serious injuries and property damage.

  • Only carry out operations which you fully understand.

Procedure for untranslated texts:

If the translation for a text outside a test program is missing, this text will be highlighted in the source language of the functional text.
This is demonstrated below using an example:

Example:
[en_EN] Switch on the ignition
Source language Text in
source language source language

If the translation for a text within a test program is missing, this text will be highlighted in the source language of the functional text.
This is demonstrated below using an example:

Example:
[en_EN] Switch on the ignition
Source language Text in
source language source language

The text “Identification of untranslated texts” can be found at any time in the disclaimer (in the “Information” area).


6. Special instructions for remote diagnosis  

WARNING

If anybody is in or on the vehicle during the remote diagnosis, damage or injury may result.

  • Before carrying out a remote diagnosis, make sure that no-one is in or on the vehicle to which you are currently connecting by remote access.


7. Safety information on vehicle status information (terminal 15, network, vehicle etc.)  

CAUTION

Vehicle status information – such as terminal 15, network, vehicle, the vehicle’s drive system – that is displayed in a test program may show the actual vehicle status with a delay. This means the status must be checked directly on the vehicle each time by the user before starting the work.


8. General safety regulations for working on airbag, belt tensioner and battery isolator units (pyrotechnic components)  

Pyrotechnic components always contain a fuel that generates gas when it is burnt.

In some types, an additionally stored compressed gas is available for the generation of this gas.

This compressed gas is stored in a compressed gas cylinder under very high pressure.

The ignition of pyrotechnic components takes place via an electrical/mechanical igniter.

Inspection, assembly and repair work may only be carried out by trained personnel.

There are no replacement intervals for airbag units.

Never check them with an inspection lamp, voltmeter or ohmmeter.

Pyrotechnic components may only be checked while installed and using vehicle diagnostic, testing and information systems approved by the manufacturer.

Working on pyrotechnic components:

Working on the airbag control unit - J234:

The battery must be connected with the ignition SWITCHED ON.
When this is done, nobody must be inside the vehicle.
Exception: vehicles with the battery in the passenger compartment.
Stay out of the effective range of the airbags and seat belts.
Wash your hands after touching ignited pyrotechnic components of the restraint system.

Pyrotechnic components may not be opened nor repaired; always use new parts only (risk of injury).

Pyrotechnic components, which have fallen down on to a hard surface or show signs of damage, may not be installed any more.

Before handling pyrotechnic components of the restraint system, e.g. when disconnecting the electrical connector, the mechanic must perform an electrostatic discharge. This electrostatic discharge is achieved by touching earthed metal parts, e.g. by briefly touching the door lock.

The installation of pyrotechnic components must be performed directly after removing them from the transport container.

If work is interrupted, the pyrotechnic component must be placed back in the transport container.

It is not permitted to leave the pyrotechnic component on the ground without supervision.

Pyrotechnic components must not be treated with grease, cleaners or similar agents.

Pyrotechnic components must not even be temporarily exposed to temperatures exceeding 100 °C.

Please refer to the special instructions on driver and front passenger airbags in the Workshop Manual for the vehicle model.

8.1. Storage, transport and disposal of airbag, belt tensioner and battery isolator units (pyrotechnic components)  

Storage according to the applicable corresponding national legislation.

Transport is subject to national and international legal requirements regarding packaging, identification, labelling and accompanying documents.

Non-ignited pyrotechnic components are to be supplied only for their intended use and in their original packaging in accordance with national legislation. If you have any questions, please contact your importer.

Only completely ignited pyrotechnic components may be disposed of along with commercial waste.

9. Notes on the start/stop system  

Safety measures for vehicles with start/stop system

WARNING

Workshop employees carrying out repairs on the vehicle may be injured if the start/stop system is unexpectedly activated.

  • On vehicles with the start/stop system activated, (indicated by a message or an indicator lamp in the instrument cluster – see Owner’s Manual) the engine can start up automatically when necessary.
  • It is therefore important to ensure that the start/stop system is deactivated (switch off the ignition; if necessary, switch the ignition on again) when working on the vehicle.
  • When carrying out work in the engine compartment, the start/stop system must be deactivated.


10. General safety instructions for working on the 48 V system  

WARNING

When working on the 48-volt system, faults and incorrect actions can cause hazards such as short circuits, arcing, burns and injuries due to startled reactions.

  • Inspection, assembly and repair work may only be carried out by trained personnel.
  • Before any work on the 48 V system, it must always be de-energised.
  • In the event of a fault, safety goggles and safety gloves must be worn as personal protective equipment before starting work.


11. General safety instructions for working on the high-voltage system  

WARNING

Due to its voltage, the vehicle’s high-voltage system may cause hazards such as burns or lethal electric shock in the event of damage if safety instructions are not observed.

  • Label the vehicle with the warning sign for high voltage VAS 6649 and secure it against direct access by unauthorised persons.
  • In the event of a fault, observe the obligation to report accident vehicles / high-voltage components.
  • Inspection, assembly and maintenance work may only be carried out by trained personnel.
  • Before any work on the high-voltage system, it must always be de-energised.


12. Safety information for road tests  

WARNING

Note that during diagnostic work and when the remote diagnosis head is connected, the functions of control units for online connections, such as the emergency call function, are restricted.


13. Vehicle with “Connect” function  

WARNING

In vehicles that are equipped with Connect functions, various vehicle functions (e.g. stationary air conditioning or opening/closing the vehicle etc.) can be remotely controlled and activated by a specific group of customers. To avoid the risk of injury that can arise as a result of the Connect functions, these should be deactivated or switched off.

  • Please observe the further procedures defined in the Technical Product Information (TPI) or the Technical Service Bulletin (TSB) issued by the respective brand.


14. Security measures/unlawful use of FAZIT/GeKo  

WARNING

The use of the user ID is permitted under the following conditions:

  • The use of the individual functions provided by system access is limited solely to the tasks necessary for the respective area of work and is exclusively for the employee registered in the dealership. Use for other purposes and outside the responsible importer territory of the respective country (e.g. Canada) or outside the European Union, European Economic Area (EEA) and Switzerland is not permitted.
  • The transfer of transferred data to third parties is expressly prohibited, unless VOLKSWAGEN AG provides prior written permission.
  • Provided data may only be stored temporarily must be destroyed/deleted or returned immediately once the task is complete, at the latest.
  • The programming of modified or manipulated and/or cloned control units is not permitted and will result in the withdrawal of the authorisation if such activities are merely announced.
  • The use of another person’s Volkswagen user ID as well as the disclosure of the password for the FAZIT/Geko system in the GRP for ODIS as well as forwarding the access data for two-factor authentication (TOTP) or forwarding the Secure ID card to third parties (third parties in this sense also include employees of the importer or VOLKSWAGEN AG) is generally not permitted.
  • If access to the FAZIT/GeKo system is no longer required, the user ID should be deregistered with the responsible administrator or the importer. VOLKSWAGEN AG is also entitled to withdraw the user’s authorisation to use the service if it is no longer required (one year without account activity).
  • In the event of violations of the guidelines specified by VOLKSWAGEN AG, the user can have their permission to use the FAZIT/GeKo system withdrawn at any time.
All transactions carried out in connection with this user ID are logged in accordance with EU data protection regulations and can be evaluated in case of suspicion of abuse. Misuse can constitute behaviour that is relevant under civil and criminal law and can be prosecuted accordingly. The logs are evaluated in compliance with the relevant legal provisions (particularly data protection law and labour law requirements). We expressly point out that the data is to be treated confidentially. The application, including data, is stored indefinitely for the period of use due to the obligation to provide evidence to authorities. Country-specific regulations must be followed. Volkswagen recommends destruction only five years after the authorisation has been deactivate due to the obligation to retain records for the authorities. When replacing or recalibrating engine control units, immobiliser control units (separate devices or instrument clusters or similar), keys or locksets, the owner must present their identity card or an equivalent identification document including proof of residence, the vehicle registration document and the declaration of consent and enter it in the verification card recommended by Volkswagen. A physical comparison with the vehicle identification number on the vehicle must always be carried out by the applicant and be confirmed on the preprinted form of the verification card. The entire documentation that has been created must be made available to Volkswagen AG at short notice at any time for verification purposes. The replacement or recalibration of engine control units, immobiliser control units (separate devices or instrument clusters or similar) and keys may only be carried out by employees authorised to use the FAZIT/GeKo system on the basis of this application and under no circumstances by unauthorised third parties. The query data is saved.